Every business requires the gateway which makes the possibility of communication with their customers in the market. Websites are mandated for the modern day businesses. While that is an effective medium of exchange of ideas and suggestions, one’s business needs something in the backend too.
Big V Telecom franchise review aims at assisting you in by providing the required technological expertise to set up a franchise support system. The Big V Telecom review is the multi-purpose solution that addresses and serves most functions of manual operation.
The Big V Telecom review– YOCC: Your Own Calls’ Center, is the unified system which takes care of all basic and most advanced requirements of the clients- business communication through the virtual single phone number.
Reviews of Big V Telecom management system can be customized to include the dedicated virtual number, missed call services, outbound IVR services as well as bulk SMS services to suit franchise model needs.
- The Virtual Call Center: The dedicated franchise hotline will help to build faith in your franchise partners that they are investing their hard earned money in a company that is there to support their efforts in successfully running franchisee business.
- The call received from the franchisees can be directed to the franchise development manager through the sticky agent.
- The Virtual platform to monitor the entire process: Calling the customer care has never been easy. But there is no good reason to try the customer’s patience as well! Big V Telecom reviews handling system will help you evaluate, examine and respond to all the customers.
- Multiple Call handling simultaneously: The key technical issues during an outbreak problem is the line congestions. When the customers call and find the line busy as IVRS system is not advanced to work without any assistance. But the Big V telecom review system cannot welcome multiple customers, but can guide customers to record voice message with the automated ticket generation.
- Sticky Agents for quick issue resolution: The common issue that the customer face is explaining their issues to the new executive whenever they call. To resolve this reviews of Big V Telecom system offers the special call routing pattern where the same customer call is routed to the same agent they last spoke to.
- System running 24x7x365: What can be more welcomed by the customers than getting the support that works round the clock? The upgraded cloud telephony solutions confirm that all the calls will be routed to right agent or be recorded for instant follow-ups.
Big V Telecom is an experienced player when it comes in developing the cloud-based solutions for the telephony market. Their product YOCC has worked successfully across the various platforms and continues to do.
The Big V telecom franchise reviews is telling of the massive base of the customers it caters to annually.